[Resolved]  Samsung India — Jodhpur rajasthan service center not proper reply about my phone a long time

Address:

Jodhpur, Rajasthan, 342001

I am yet to hear back on my complaint and am not getting any updates on my case.
The Samsung customer care center has not been helpful at all and the service has been pathetic to say the least.

Below is the summary of the case:
A new Samsung A8 purchased on 10th Nov 2015 was sent to repair on 04th Nov 2016 while it was still under warranty.
Problem reported: Phone was not vibrating for incoming calls/messages.

The customer care has not resolved the issue so far, but has been reporting multiple issues which were not even detected while I was using the phone. This clearly indicates that either the customer care is not competent enough to handle service requests or is not professional enough to acknowledge and resolve issues.

With the case as reported above, I am no longer interested in using a phone which is supposed to have multiple issues.
I am looking forward to Samsung to refund me for the faulty phone.

Kindly acknowledge the email so that I know that the case is being addressed.
I am also going to publicize this case by putting details on the social media.

Please treat this as an intimation as in case I do not get a response by 25th Nov, I will be referring this case to the consumer forum.