[Resolved]  Samsung India — kindly do it on priority

Address:

Jalandhar, Punjab, 144001

Complaint is regrading my refrigerator have submit the complaint to the helpline that in my refrigerator cooling is totally absent. So they send me the technical executive on 07/07/2017. Name of the guy is gurpreet he visited to my place and checked the refrigerator after that he clearly mentioned that there is gas problem and we need to refill the gas along with we will change one part total are charges are around, visiting charges is 354 and 125 for gas refill and the extra for part change. I agree on this. But he said we will not work on holidays so it will be done by tomorrow on dated 08/08/2017. Now today without any confirmation i have received the call from the executive that sir i am on the way to your home i said i am in office so please wait till 2'0 clock even you should inform me before coming his reply was sir in that case i will come to you by tomorrow i am only a single guy to handle the complaint so i requested him to stay or come back he declined my request.
After that i again called to the customer care now there they send a new executive but the shocking part is he is saying sir there is 1520 charges for gas refill i said i was not aware about it even your colleague told me approx 125 his reply was sir it is a common sense so now tell me what should i do its being 4 days my refrigerator is not working so kindly resolve my issues as
Soon as you can. My contact details are [protected], [protected]