[Resolved] Samsung India — lack of support staff

Mauro Dsouza

Address:

102 FALCONS NEST, 9 BRIDE STREET, LANGFORD TOWN

Good day,
Yesterday we contacted the samsung service center toll free number.
Our split ac capacitor had to be changed.
The service tech informed us that the service as well as the gas had to be topped up.
We agreed for the same and also got the capacitor renewed. The tech informed us if the ac doesn't cut off after the set temp is achieved then we need to replace the temp sensor.
As the temp was achieved and ac not cutting off we informed the service center as well as the tech to come and attend to the problem.
They promised they would do so but no tech showed up.
Capt. Mauro dsouza
Mob:[protected]/[protected]
Home:[protected]

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Aug 13, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 09, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd