[Resolved]  Samsung India — Lcd problem... Need replacement of phone

Address:

New Delhi, Delhi, 110014

I am very much disappointed from the service provided from samsung india. I am not understanding why samsung isn't ashamed with the service they provide. I had submitted my phone at samsung authorized service center first on 6th feb 2017 job sheet number[protected] with complaint of having problem with my headphones and lcd, they agreed with the headphone replacement and ignored my lcd problem by saying it was due to new nougat update. Later, after few days they checked and agreed that lcd problem also prevails. My phone being in warranty service got replacement for both headphone and lcd. But it was very unfortunate that i got call from your end asking me to take phone to some other service center, with new job sheet no. [protected]. Dated: 15/02/2017. They replaced my lcd screen and got me new headphones too, i was quiet sure that i won't have any problem but i am very much disappointed that i had lcd problem again (Screen is not clear) and with this service i am not going to compromise again and again, with very poor service in kashmir i had to get my phone to delhi to get it checked there only, i am request ceo samsung to either refund my amount or replace my phone because samsung has failed many times to repair my phone.

The concern person looking after my case is sincere, she tried to help but service centers personnel doesn't listen to her. I am presently at jangpura delhi (110014), and there are two nearest service centers as mentioned below:
1. Maa communication, address : a-180, ground floor, main bhishm pitamha marg, sukhdev market, 110003
2. Samsung service centre, a 233, pocket a, near crown plaza, okhla industrial area, phase i, new delhi, delhi 110020
I would request samsung to contact both service centers to provide me best possible solution.
Please replace my phone or again replace lcd or make refund of my phone.

Usman bashir
S7 edge