[Resolved] Samsung India — lcd tv

Abhishek Chande

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana, 400061
Website:	www.samsung.com/in

I am extremely disappointed with the quality of samsung india products.

Reference number : - [protected]

If quality checks would have been adequate then my samsung tv-ua40h5100armxl (Approx cost rs 45000/-) would not have 3 major manufacturing defects in a span of 2 years from the date of purchase as mentioned below:-

1. Power issue (Approx incurred repair cost 6000/-)

2. Colour issue (Approx incurred repair cost 5000/-)

3. Sound issue (Approx incurred repair cost 5000/-)

3. Display issue (Approx repair cost 25000/-)

As a customer, i had gone ahead with an expensive brand like samsung because i wanted peace of mind and reliable customer service. However, i am extremely dissapointed on both the fronts. I dont think that my expectation of a discounted/costless repair for the display is incorrect for a product which has so many manufacturing defects. My trust in samsung has been completely shattered and i would never ever purchase samsung products in future.

I would never recommend any of my friends / relatives to go for samsung as its products are defective and its customer service is pathetic.

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Feb 25, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd