[Resolved] Samsung India — Led tv 50 inch - poor repair response & non receipt of extended warranty documents

mp sinha

from Chandauli, Uttar Pradesh

Address:

500087

1. No response has been received by customer with reference to call reference :[protected] dated 18/01/2017, 21/01/2017 & 22/01/2017.
2. Rs.15, 262/ was paid to mr srinivas, the assigned samsung representative 1 on 12/01/2017 vide r-logic technology services receiot no 9521for extended warranty. I am yet receive the original extended warranty documents.
3. Requesting needful early remedial action for benefit of customer

Pammy sinha

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Feb 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

Swathi Hulekal

from Bengaluru, Karnataka

Samsung repair centre jayanagar, bangalore is charging 2% extra on card payments which is against the RBI guidelines

Bhuppikarakoti

from Bijnor, Uttar Pradesh

Recently i buy a Samsung galaxy j7 prime but after some day its charger does not work. I went to Samsung customer care center so customer executive said to me for leaving my cellphone for processing. I said to him why, its a accessories problem not a cellphone problem so he reply me sir its a company policy.