[Resolved]  Samsung India — Led tv

Address:Gurgaon, Haryana

We purchased samsung ledtv 2.01.2015. After 3 months or so it got its display damaged. For it was in warranty period the costumer care service got the panel changed without any extra charges. Now from 1 year after changing the panel the display again got damaged even worse than before. We informed them at the samsung costumer care service centre, they responded saying that there is no warranty/gurantee for display panel. They have provided us with faulty led tv piece. We tried calling them 8-10 times they are not taking it seriously and they didn't even reply our email which was send to them on 2.08.2016. We even requested them to help us as soon as possible, they are not taking any action to it. This is the case we will directly go to media if no legal action is taken towards it.
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Sep 12, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2016
Samsung India Customer Care's response
Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience team Samsung India Electronics Pvt Ltd
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