[Resolved] Samsung India — led tv

rajeevkumar1963

from Patna, Bihar

Address:

Burdwan, West Bengal, 713304

Sir, i have purchased one led tv (Mcl. Ua4056300) from sangeetalaya sales durga market, asansol dtd7/12/16. The t. V. Started giving problem from last 15 days. I lodged a complaint to your service centre. The service request no is [protected] and one service engineer mr samir was send. He checked the t. V. And removed one panel from the t. V. And said it seems this is giving problem, by just looking i am not able to tell anything, as your t. V. Is under warranty this will be exchanged within 5-6 working days. Today one phone came from service center and told that your panel is physically damaged and cannot be replaced. How it is possible that service engineer who removed the panel could not see the damage infront o[censored]s but at service centre it was found damaged and also my complaint no. Has also been cancelled. Samsung is a very reputed company and this type of behaviour is not expected. Kindly look to the matter. Thanking you. Rajeev kumar.

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Dec 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

poojithaprabakar

from Chennai, Tamil Nadu

My Refrigerator there is no cooling.everytime there is struggle, sometime little bit cooling only, i want immediate response from u.

Samsung India Customer Care's response, Nov 30, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Muralidhar Singh

from Lucknow, Uttar Pradesh

Have raised my complaint 1 week back no one has turned back for solution need urgent respond . my registred no [protected]& [protected].

After raising complaint some technical team came n totl me that we have to replace drum it will cost us 7k but if machine is under warranty why hould i pay ..

I want replacement of this machine