Samsung India — led tv

Hi team,

I have an issue with the audio of my tv. I made a complaint on samsung customer care number explaining the issue and model details. The customer care representative requested me to do some troubleshoot to fix the problem. I mentioned to him that i have tried it and the issue is with the speaker. So my complaint was registered and was informed that the closest service centre will get in touch with me.

The service representative visits my residence on 20th feb and informs me that the speaker is to be changed. I paid the service charge 708 (Inclusive of gst) and was informed the speaker will be replaced within 1 or 2 days. He also requested whether i could pay an advance for the part for which i refused and mentioned that i will pay once the speaker is replaced.

Today 23rd feb i call the service centre (Astavinayak enterprises, goregaon, mumbai) and was informed the part is not available for my model.

My point is if that was the case why was i not informed by samsung that they have stopped manufacturing parts for my model. I feel very cheated now and paid a service charge for no services. I think both samsung and the service centre are cheating unknowing citizens like us. This is not acceptable from samsung.

Thank you,

Regards, anindita.