Samsung India — Led tv complaint reference number is: [protected]

Website:

www.samsung.com/in/support

From

Harish e p

Sir,
Ibought my led tv just 2 1/2 years ago from the reliance group, west fort in thrissur district, kerala state. The colour of my display screen got faded and the picture seems a dim light. I think my tv got damaged. Earlier i felt that it is due to our cable tv set top box. He come to my house and changed the same with a new set top box. Now also the same reason is existing. He also suggested that this is due to the complaint of your tv. I got worried because i bought tv only just 2 years back. You know this led is is very costly for me as iam only a government servant and from a middle class family. How can i purchase these type of tv's in every year/ i am totally fed up with this complaint. This is very disgusting. Please help me in overcoming this problem as early as possible. Hope u will take necessary steps as early as possible. Then the engineer of the company as per the above reference number has visited and checked our led tv. And told us that the picture panel is completely damaged and he demanded 15000/- for repairing the same. The picture panel was damaged just after the warranty period. I want to seek clarification from your end about is this is the so called quality that you profess having in your brand. I think as a customer it is a case of mere cheating from the part of a mnc company like samsung. The quality of your led set is so poor and worser than that of a led of local brand available in kerala. It is also noted that many of the other brands bought my friends in the same or earlier period is working very much and they have no complaints and they are very very happy with their product. So i forced to believe that you are deliberately cheating your customers by selling poor quality with a very high price. We also feared that if i replace the picture panel by expending 15000/- who will gurantee the life the panel because you provide us the same poor quality product again and again.. May this also be for another 2 years? Every 2 years shall we expending for your tv 15000/-. This is disgusting. So i require the replacement of my led tv without considering the warranty period at the earliest. Hope for a favourable reply.

Regards