[Resolved] Samsung India — Led tv in warranty but service centre is not repairing

chlok

from Delhi, Delhi

Address:	Aligarh, Uttar Pradesh, 202123
Website:	www.samsung.com

Hello samsung,
Please stopping harassing customer. After so many follow ups and complain you people finally arrange one executive to repair my tv but he only came to do time pass and at the end told that i need to pay an amount of rupees 7000 approx. If he will repair. As i told you earlier my tv is only 5 months old and is under warranty period so kindly do the needful from your side. The executive is the same person whom i meet earlier at service center. Kindly assign the task to other executive and repair my led as soon as possible. Since i month you people are make fool to me. Being such a big brand i don’t expect this from samsung. If necessary action is not take urgently from your side the i will fir against the service center violating the warranty terms and harassing me. My service order no. Is [protected].
Looking for your kind co-operation.

Regards,
Lokesh chaudhary
Mobile no: +91-[protected]

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Dec 15, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd