[Resolved] Samsung India — Life hazzard mobile

jasimshaikh

from Mumbai, Maharashtra

Address:

400614

Ijasim yusuf shaikh Contact : +91-[protected] Purchased the Mobile Samsung Galaxy S7 on 23/4/2016 and i was using it till 19/11/2016 at evening while i was having Dinner there was a plastic burning smell coming through, I noticed that the USB charging cord was heated up and when i tried to unplug it i got a Electrick Shock and i lost my conciousness and mobile fall of my hand and the back glass was shattered,

Later i went to service center for repair, they book Temporary complaint # [protected] & Asked me to contact Customer service :[protected], i did call the supervisor answered my call and book a complaint number Ref: [protected] Date 21/Nov/2016 and in next 1 hour i got a call from "Product liability team", I spoke to Jasminder singh informed him about the Situation and Issue he advise me to wait for more 24 hr, and unfortunately he closed my complaint without informing me.

I do have all call recording

The reason i purchased Samsung galazy s7 is its latest function as i am suffering from Heart disease" Arrhythmia " (abnormal rhythm of heart ) i am unable to use the Mobile Due to shattered glass please help me to get the warranty covered

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May 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 24, 2016

Updated by jasimshaikh Thanks

Verified Support

Nov 24, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Nov 27, 2016

Updated by jasimshaikh i got call from samsung
Surya Prakash
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd
Desk Phone:[protected] Extn 9672

And i had a really Worst experience as the Samsung Executive was not ready to accept the manufacturing defect and was interrupting when i was talking and Raising voice on me i have requested for refund through Email and expecting samsung to refund me my money back as i am no longer interested in risking my life kindly help me in getting my refund .

Nov 30, 2016

Updated by jasimshaikh i am still waiting for resolution to mycomplaint.