My daughter is still in Germany for an exchange
program and so that we could be in touch with her most of the times, we got
her a local Germany number from Matrix Sim Cards. We had never faced any
issues while connecting with her, thanks to Matrix but very recently I had
been trying to get through her and despite trying every hour, the call would
just not connect. So I gave up and called the customer support team for help.
I am assuming that the customer care guy Rahul would have understood the
urgency in my voice as I was asking him to sort this quickly so instead he
was really kind enough and asked me if I would like him to connect me to my
daughter via a conference call. He helped me connect and let me speak with her
for almost 2-3 minutes and once the call was done with, I had nothing to say
but only to thank him and his team for this gesture. Was this information helpful? |
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