[Resolved] Samsung India — local service center wrongly demanding service charges

hanadaf

from Delhi, Delhi

Address:

Solapur, Maharashtra, 413003

Dear team, i have give my sumsung led tv 40 j5100 to local service center for repair on 19 jul 17 with advance rs. 4000. They said tv wouldn't be repair due to they couldn't be arrange part and requested to take return with advance amount. I have self arranged same part and said for just install it. They were agreed but after installed it demanding rs. 1100 as service charged. It's totally proud thing because they not intimated before as like charges. Currently my tv in service center. Please take suitable action on this service center. Hope i will be get positive response from yourend.

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Nov 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd