[Resolved] Samsung India — lost my mobile samsung m20

nagaraju26

from Hyderabad, Telangana

Address:

1-10-104/41/2 , SJR residency, Mayurmarg, begumpet, Hyderabad, Telangana, 500016

I lost my mobile yesterday night at my apartment premises on[protected] at 8:30 pm. I already complained to the local police station regarding this, and also i complained in the hawkeye app of telangana police. It is a black colour phone. Can you please help to find the phone. The imei number is updated here. Imei no 1: 354554/10/517908/7
Imei no 2: 354555/10/517908/4.

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Feb 10, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Samsung India Customer Care's response Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.