[Resolved]  Samsung India — Lost my samsung galaxy j7 prime

Address:735135

Respected sir,

I have a cell phone brand-samsung galaxy j7 prime lost yesterday. So plze their is details below.

Name - ritesh kumar

Address - vill-binaguri nawapara, p. O-sahudhangi hatt, p. S-bhakti nagar, dist-jalpaiguri pin-735135 (W. B)

E-mail - [protected]@gmail.com, *[protected]@gmail.com*

Missed date - 30.05.[protected]@sahudangi hatt, between-6 pm to 6:30pm

Imei no.: - *352335/08/418893/1*, *352336/08/418893/9*make : samsung galaxy j7 prime

Last used no - +91-[protected], +91-[protected]

Phone model - samsung galaxy j7 prime

Thanks & regards

Ritesh kumar

Mob-[protected], [protected]
+1 photos
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Jul 8, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2017
Samsung India Customer Care's response
Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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