[Resolved] Samsung India — lost samsung mobile set. | |||
Sub: loss of samsung mobile phone set. Respected sir/madam, Respectfully i want to state that i have lost my samsung mobile phone handset. My idea phone no. Was [protected] which i blocked at night on 31.12.17 and duplicate same no. Sim was started on other old mobile telephone set. The necessary particulars are as under: 1. Samsung phone rate rs.16, 400/- 2. Invoice no.[protected] dt.14.06.2015. 3. Customer i. D. No.[protected] 4. Imei no. [protected]. You are requested to kindly lodge ncr and try to find out my samsung hand set at the earliest. Thanking you, Yours Dt: -01-2018. (Sheela jassal) Ph.[protected], 22773680, N.11, pkt d, mayur vihar-2, delhi.110091. Was this information helpful? | |||
Feb 2, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 02, 2018 Samsung India Customer Care's response Dear Customer, Greetings! This is in regards to the complaint of your Samsung Mobile. We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data. The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile. We would also like to state that all the basic features, interface etc. are explained at the point of sales. As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product. Thanks & Regards, Customer Experience Samsung India Electronics Pvt. Ltd. | |||
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