[Resolved] Samsung India — m30 samsung mobile warranty repair - my e mail reference to samsung

A Bhat

from Mumbai, Maharashtra

Address:

Mysore, Karnataka, 570017

I had given m30 samsung mobile for repair to authorised samsung mobile service centre in mysore. It was under warranty since it failed just 4 months after purchase.
Service centre refused to service it on warranty basis stating that there is a water log inside mobile. Later on i corresponded with customer care, samsung also. They also repled in same way.

My compliant is that they can link everything to their convenient and can refuse to repair it on warranty basis, because all terms and conditions are one sided and all in favours of samsung.

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Jan 8, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd