[Resolved] Samsung India — Made a mistake in believing samsung

vimal kumar saxena

from Lucknow, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226022
Website:	samsung (india)

Going against the opinions and advises of my very close people i opted for a samsung refrigerator for the first time in my life but had a worst experience as -

1. The product is a defective one that was observed on the second day of its operation. Though 10 years warranty card has ben provided but due to very inefficient response, loosing the hope of the same.
2. My complaints are being constantly ignored
3. Phone calls not being attended

This is more discouraging that already 9000+ complains have been reported and i guess with this kind of response this is going to increase.

If you can pay some of your precious time for your product and customer it would be of great help. If, you can be of any help then kindly contact on (+91-[protected])
Thanks.

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Nov 4, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
As per our telephonic conversation, you have confirmed that the unit has been repaired and now your unit is working fine.
Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd