Samsung India — Malpractices by samsung engineers

Website:

www.samsung.com/in/home

I would like to bring it to readers notice some malpractices followed by some of the Samsung Engineers in Pune. I had raised a complaint for fixing my Samsung Washing Machine with Samsung Support desk. When the engineer visited my place, he was also accompanied by another person who was not wearing Samsung ID-Badge and uniform.

Trusting the Samsung engineer I was bit reluctant to ask for clarification who the other person was. However later I realized that he was some local engineer doing his own business of repairs of electrical appliance and thet together said that going to Samsung would cost over 6000 Rs whereas he shall be getting it done in just 2000 and further Samsung engineer stated that the components won’t be available any more for repairs and I better get it done thru the local engineer who was ready to do it for lesser cost. I was also instructed that I should call back Samsung and inform them that machine is now working fine and I have no concerns and the complaint can be cancelled!!

I guess Samsung needs to tighten their processes so that their engineers won’t join hands with local repair engineers and Samsung needs to bring in transparency and credibility in their operations. Samsung may not even realize that such practices are actually happening in the field.