[Resolved]  Samsung India — manufacturing defect-company not accepting it

Address:

Tumkur, Karnataka, 572106

Hi,
Complaint no: [protected]

I was experiencing ghost touches in my recently purchased samsung mobile. I have attached invoice for your reference.

There are no scratches found on the phone, but still, they registered complaint saying it is physical damage. Samsung is such a big company known for its quality and durability, is it how it responds to its customer. When genuine reason was given, but still executives registered my complaint on non - warranty. If it was physical damage, the phone would have stopped immediately

Scenarios when i experienced ghost touches
1. When the battery indicator shows lower than 20, the phone starts killing apps and ghost touch starts. It's like someone randomly touching the screen so, i enabled touch pointer to see where actually it happens. It was at the down left corner of the phone.
Nothing wrong with the hardware.
Rotation (0' vertical)

2. The grey bar eventually shows up on the new screen, too.
Because, according to repair pros, the problem isn’t the screen at all.
It’s the two touchscreen controller chips, or touch ic chips, on the logic board inside the phone.

3. One micro soldering pro i spoke to speculated that the chip — one of the two touch ic chips on the board — has a manufacturing defect.
But the most popular theory i heard is that touch disease is the unanticipated, long-term consequence of a structural design flaw.

5. When you turn it on, you can see that it is sensing touch in one area and causing apps and screens to open. Makes it impossible to use.

6. Hardware issue-randomly presses areas on the screen.
When swiping to my other pages, it will zoom in and out and then twitch.
When surfing a web page, it won't scroll very far if i'm trying to scroll down to the bottom. It stops after maybe a 1/4 of the page has scrolled.
Touch location gets really messed up.

7. Ghost touches while using the phone in the sunlight.

8. Whenever i try to use my phone in sunlight apps start to open and close automatically,
If i were typing something, keys get pressed without my interference. I have already updated my profile.

9. I m facing the problem of randomly and automatically switch off of my phone likewise at the time of watching online videos, taking pics and chatting on fb and some other activities.
It has also one more problem ie auto touch, it starts touch work automatically and frequently.
Whenever i have to call someone it automatically touches the last one and continuously touches the screen without my action.

10. Ghost touch while charging too even though i used the same charger.

What am i supposed to do in this situation? Why your company not accepting the mistake. Why do i need to pay for the not mistake of mine? Why your executives were so rude to customers. Is this the goodwill gesture. Why my queries are not answered in a decent way.?