[Resolved]  Samsung India — manufacturing defect in the fridge model number sm rt 26 n 373 zb8/hl

Address:

263148

This is to bring to your kind notice that we had brought a fridge from samsung dealer m/s gurumaa enterprises, city square complex kashipur by pass road, model number of the fridge being sam rr 26n 373 zb8/hl, date of purchase being 03.06.2018, the fridge within 20 days of it's delivery was found to be defected and was not working properly. We made several complaints to the dealer and the engineers from there were sent to look into the problem. We were told that there was some manufacturing defect in the fridge. However, they replaced the fridge in some days with the same model. But that also had the same manufacturing defect. After giving repeated complaints to the dealer the engineer turned up twice accepting that there was manufacturing defect in the fridge like the previous one. We have been using several other samsung home appliances but unfortunately we only faced troubled with this.
However, till date no action has been taken and it has become a harrasment to us, so we therefore request you to see to the matter and exchange the fridge.

Kindly do the needful and respond at your earliest.

Manisha thakur
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