[Resolved] Samsung India — manufacturing defect, j2pro model having 1.5gb ram instead of 2gb ram

Ankush sahi

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear sir,

I bought a samsung j2 pro on 04.11.2017, i found the device vary slow & getting hang.

I walk to service centre on 18.11.2017 to replace the device, but in charge there insist me to update the software, hence i submit the device in service centre.

On monday 20.11.2017 i visit the centre to collect the device and found the device is still slow, while checking i noticed that the device is having only 1.5 gb ram instead of 2gb.
And also device name is j2 (2016), i have not collect the device yet.

Considering the manufacturing defect i want the replacement of product, please support & do the needful.

The details are as below.

Name ankush sahi
Model j2 pro
Service inv no [protected]
Serial no rz8j931cy5k ([protected])

Please note:- device repaired from 1.5 gb to 2 gb can not be same as original, hence i can not accept the repaired device.

Thanks & regards,
Ankush sahi
[protected]/[protected]

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Dec 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Nov 25, 2017

Updated by Ankush sahi Samsung Care has coordinated with me over phone, But They have not support anything, I have been asked to visit the service centre & get the explanation from there. My device is not replaced even the device has the manufacturing defect.