[Resolved] Samsung India — manufacturing problem from the date of purchasing (on 30/06/17) the samsung tv | |||
Respected sir, please note i have purchased samsung led tv on 30/06/2017, which samsung model number ua32fh4003rmxl and serial number 0a2f3znj413335a but from the date of purchasing the tv not working properly & automatically picture are not showing in the screen after 5 mnts and accordingly we have requested samsung service center and they visited several time to inspect the tv, after that they come to know the mother board of tv having i. E. Manufacturing problem and immediately he informed to his head office as per service engineer and again no response from the samsung india and we requested them to replace the tv as it's new and having problem at the date of purchased the same but they refused to replace the tv but inform us that they will change the mother board only, we also make few e-mail correspondence with samsung india head office based in delhi (Attached herewith for your ready reference). Now, we would request your goodself to look in to the matter so that we can get the new tv. We also attached herewith the cash memo & all other e-mail correspondence for your doing the needful. Thanks you in advance. Best regards Sonali jana Mob: [protected] Was this information helpful? | |||
Jan 22, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 22, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
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This is for you kind notice that till now I didn't get any reasonable reply or any call from your good office.
In addition, I like to tell you that the basic function of a Televation is to disply and that particular function become defected with in 3 to 4 months from purchase date. Your technical exparts also asure us that it is defected product. The watchdog function of tv also noted the error 2 times that TV is automatically tured off due to the defect in mainboard.
Last two months I have tried to get some help from your good office. But they didnt go for the real problem rather then they offering me extend warranty of 6 months for parts replacement. When I deny for parts replacement. Then they offering me 1 year extend warranty. You authorized deller sell me a defective asset, when I tell them the problem and request for product replacement they refuse to do that, misbehave with me. Your so called esteem company personals also did the same thing. After last two months of mental harassment given by your dealer and company executive I am really feeling very disappointed and exhausted.
Urgent response from your side is requested.
With regards
SONALI JANA