[Resolved] Samsung India — mic replacement

Ram Y M

from Chandur, Telangana

Address:

500050

One of the horrible experience i have faced today at Samsung Mobile Samsung Support in kukatpally branch...i went for mic problem (only mic) no other issue they have dismantled my device and told me there is a droplet of water near mic..and told it might cost around 10k for samsung j6 64gb mic replacement and i have taken back my mobile to backup my data and i found my front camera is misplaced and went again and asked abt the camer issue they replied as one droplet of water passed all the way from my bottom placed mic to the top placed camera lens and damaged the lens and asked for 14k for repair it was very disappoint by service center behaviour towards their customers...SamsungCare

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Aug 20, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jul 14, 2018

Updated by Ram Y M And droplet of water not damaged any other part of the mobile only mic and top front camer lens as per customer care representative

Verified Support

Jul 16, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd