Samsung India — Micro oven

Address:

Bokaro, Jharkhand, 828403

I registered my complaint in toll free no. On 28/06/2016 regarding problem in my microwave oven (Digital display got out of order). My request no was registered and given as [protected]. The service person visited my home on 30/06/2016. He checked from outside and told that suspected problem in the circuit. He noted down the model no (Ce2877l) and told that he will contact after one day regarding price of the circuit and will take confirmation about repairing from me. But till 04/07/2016 i didn't get any feedback from the service person. I even tried to contact him through mobile but he didn't pick up. Then i contacted to toll free no on 04/07/2016 night (10:00 p. M.) and the person concerned told me that my microwave oven's pvc circuit got out of order and now-a-days it is not available as samsung has stopped manufacturing this. He also told me that you have to discard your oven. Again i registered my complaint to ceo desk of samsung on 05/06/07 and confirmation was given to me that my problem will be resolved very soon. But on 08/07/2016 same message came to me that samsung has stopped producing parts of my model. So, i have to through my microwave oven. Now my question is that 'i have purchased this in 2006 paying around rs. 9000/- and after 10 years i have to through this? Is it justified? They are telling, there is a company policy 'after 5 years company will not take any liability for repairing/ replacing. But this policy is not disclosed during selling and we like customer are totally in dark position. They are just cheating us. A strong action should be taken against them and their business should stopped in india.