[Resolved] Samsung India — microwave

sandeepraina81

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400081

Pathetic service receiving from Samsung. When my Microwave oven got impaired and I called the Samsung people on 24th of March. They took the capacitor and control panel of the Microware. Since then, I have not received any call from them and I have called at the call center at least 7-8 times, however all in vain.

Moreover, to my surprise all my contact details were changed, because when I called at the call center, they were not able to fetch my details. And when tried getting the details through my complain no, I got to know both my landline and cell phone details were changed . How can someone change my details of the number, what is the authenticity of my details getting changed.

Just want to mention that, till today I have not got a call from anyone regarding my microwave parts and I have again spoken to the Samsung team and I am sure again nothing will happen, as all it would go in vain.

My service providers were Gurudev services from Vikhroli.

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May 11, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd