[Resolved] Samsung India — microwave ce117adv

Gerald Louis

from Ernakulam, Kerala

Address:

Chennai, Tamil Nadu, 600028

Hi team,

This is in regards to my service request #[protected] for samsung microwave ce117adv.
I raised a complaint on 16th novebmer’17 stating that, my microwave is producing an error code –se - while trying to reheat the food. I was asked for preferred time to attend my complaint and i have shared my available window between 11am to 1pm for the engineer to visit. However, the engineer srinivasan came at 3:30pm which was not in my preferred time and on top of it he did not clean the ribbon cable with the ip solution or some cleaning solutions/ spray which he was supposed to do for fixing the se error, rather wiped cloth and gave temporary fix. Later on 17th november i got the error reproduced again with the same error code –se-. Today, 18th november i called the samsung customer care to report the re occurrence of the issue and suggested my preferred time as 11am and to send senior engineer who can fix the issue permanently. Both the chennai service center and assigned service engineer did not bother to address my concern and the response was very lethargic (Example) the service center manager informed me that, the service engineer will visit anytime between 12 noon to 7 pm. I called the samsung customer care 4 times until 3:30 pm to inform no proper communication or professional service received from samsung service center chennai.
There is no communication from the service engineer or bothered to attend my phone call even after 5 long rings… i have lost hope on samsung after service as they rely on some unfit service centers to support their premium products.
I wish i should have paid this service charge to some professional third party service centers rather considering and paying to this unprofessional samsung service center operates from chennai.
No one has contacted not visiting until now 5:45pm
I am dissatisfied with the service and never ever expected this kind of customer experience from anyone.

Regards,
Gerald louis
[protected]
[protected]

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Dec 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd