[Resolved] Samsung India — Microwave model no MC28H5033CK bought in May'16. Repaired 5-6 times.Still faulty

Ankur Kunwerji

from Delhi, Delhi

Address:	New Delhi, Delhi, 110045
Website:	Samsung india

I purchased microwave oven on 30-04-16 Model No. MC28H5033CK. From starting it is having a problem of power off in auto mode at temp18 deg in convection mode.
Samsung service engginers have visited 5 -6 times & changed thermal sensor, thermostat, fuse, controller etc. But the problem is still unresolved. Recently service engineer came for repair and there was a minor blast in instrument. He called his colleague & changed the fuse. 1 day after this the problem again repeated and again there was a blast in microwave.

Again the service person visited and now he said that the complete motherboard is defective and needs to be replaced. Now this has become a safety issue as there are small children in my house.

Already my new microwave which i have hardly used 7-8 times has been dismantled multiple times.I am so much disappointed that next time i will have to think before buying any samsung product. Please take urgent action & get the instrument replaced or I will have to escalate the matter and take some legal action.

Regards
Ankur Singh
Ph [protected]
Instrument serial No.OARC7WEH200279B

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Feb 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd