Samsung India — Microwave oven

Address:

Mumbai City, Maharashtra, 400607

One of the worst and 3rd class services by Samsung home appliances. I am never goin to buy any of Samsung product at all. I bought Samsung hotblast microwave with ceramic coating., 6 months ago. initially there was a problem in cleaning the ceramic coating after cooking. it was difficult to remove the stains. when raised complain to the customer care ( which is like talk to ghosts who dont exist) they responded after several times and sent a technician. this man came took picture and left and was no response. later we came to know the case was closed by themselves saying it was consumer's mistake of handling the product. ... means, they dont have solution if ceramic coating gets dirty and stained. later a month, we had another problem due to power socket, suddenly product was not putting ON. when we raised complain of both stained ceramic and power off, they came and repaired only the power issue. ceramic coating was dirty. another tech guy came to clean the ceramic coat with some vinegar. 2 guys spent an hr to clean the ceramic coating nd managed to remove some of stains and left. after tha few days the oven was not used at all and few days later when i open to check the oven, there was big dent and deep scratch of the ceramic coating, which apparently happend by the service guys who came to clean. this ceramic coating has 10yrs warranty. and now when we complained about the damage done by their guys, they took our series of complains and never resonded at all. i would say, Samsung products all of them will soon its market in India with their worst third class customer car and response.