[Resolved] Samsung India — Microwave oven

A S Dalal

from Kolkata, West Bengal

Address:

700091

Sir/Madam,
I have already submitted complaint in your support office and CEO office regarding the following reason:
I have purchased Samsung Microwave oven Convection model:MC28H5025VS/TL-28ltr.on 19.12.2015 which became silent from 16.10.2016 and I have lodged complaint to service centre on 17.10.2016 against which they have pickedup the oven on 22.10.2016.
Since then after repeated phone calls and mails Neha, Juhi and at last NITIN fron Delhi HO have contacted me over phone and each & every time they have tried to consol me that the oven will be delivered within 3 to 5 days after repairing. In the mean time approx. 2 months have been passed, your Service centre has informed me that the said oven in not repairable and they have adviced HO to replace the oven. Hearing this I have made call on 12.12.2016 to[protected] and wanted to know regarding this matter. Though they have informed me that from HO we will get a call within 8 p.m. but sorry to say that they have not replied.
Today Mr. Nitin has called me to say that Company has decided that they will
replace the microwave oven. After that he said that I shall have to submit the copy of Purchase Invoice, copy of Identity card and a blank cheque of my Bank a/c. Against my questio he said that they may return me the purchase value in my a/c.
Sir, I have an objection in this matter. When company has decided to replace the oven and it was my demand also then why I should give my a/c details.
I confirm you that I don't want money, I want only replacement. If the abovesaid Model is not available or updated model has been released then to maintain your Company Goodwill as well as to provide better Customer Service you have to provide me either same model or updated model.
If I will not get replacement within 2 days I will produce all the voice recording( received from your Executives) to Consumer Forum which will proof- how the company executives of such a World famous reputed company are trying to cheat me.
I hope I will get proper judgement from your end.
With regards,
A Saha Dalal
BJ-331, Sec-II, Salt Lake
Kolkata-700091

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Jan 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd