Samsung India — Microwave Repeat issues (Pathetic Service) Customer harrasment

It is my first & last mistake that I bought samsung product & will sur not ask any of my known or even unknown person to buy samsung. I have bought Microwave in Dec'13 & no issue found within warranty period. Very next month in Jan'15 post warranty expiration it stopped working. I paid the charges as directed & it got rectified statig fuse issue. Again in May it stopped, I complained for the same on 19th Jun15 & again same got rectified by paying the charges. Post 1 month on 25Jul15 same problem occured & I refused to pay the visit charges & post so much discussions with senior management team it has been rectified without any cost. It has been agreed that a senior engineer will visit & this issue will not lead again. Now again post 2 months 25th Sep15 same issue occured & gettiing no resolution & I am being forced to pay the visit charges. I have many concerns to discuss but gettng no discussion with senior management team again. Last time I got call through Mr. Surya Parkash from Noida office but there is now no source to re-discuss this issue with him. Hieghts of no care for the customer is clearly visible at Samsung. Following are the detailed concerns which I need to discuss with the senior management of samsung :- 1) Why do I pay visit charges in case product is getting same issue post 1 month also. Is there any EMI to pay to samsung for this prduct? 2) Why senior persong (Expert) not visited in Jun & July as it was repeat complaint. Each time Balbir named engineer visits for the closure of this complaint with no resoution instead changing the fuse. 3) As per samsung policy product cannot be replaced till it can be repaired, this will remain same in case I pay in Sep15 also for the issue. We will again stand at same point after 2 Months. It has been clearly discussed earlier, same can be validated through my Jul15 calls also that issue will be recieved again after a month or a two. 4) Will not let these things to go like this, will make this issue much louder & let everybody know how pathetic service & brain storming will need to face post buying samsung products. Never want to associate with Samsung (An Super dis-satisfied customer) Rk Bhatt ([protected])