[Resolved] Samsung India — microwave/ very poor post sale customer service | |||||
I have complained that my microwave was not working( copy of receipt attached). the complaint was handled after 4 to 5 days after calling customer care number of times. the technician visited my home on 12/11/2017. he looked in such a hurry. first he told just because the few auto cooking display were not working it is not heating. before opening the oven it was heating but it was taking very long time but one he starting pulling the wire it started not to heat at all however the plate the rotating. he was not sure what he was doing and constantly asking his supervisor. first he told that he wanted to take display with him and after that he started to say that he wanted to take the heat assembly with him. seriously it seems to replace all the oven but to repair it. Regards jitendra Nainwal [protected] jitendra.[protected]@gmail.com Was this information helpful? | |||||
Dec 17, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 14, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
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+91 89 3993 9899 [Customer Care]
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Customer Experience Team
Samsung India Electronics Pvt Ltd