Samsung India — Mobile A72016

Address:	500016
Website:	Its my mobile phone

Its with great disappointment i writing this complaint.I have been using Samsung mobile from past 8 years.Till now i have used at least 6 models .On 23rd February 2016 i have purchased A72016, from 3rd day onward it was giving me trouble. Initially i thought due to some network problem i thought it was getting hanged but later on suddenly it use to turn black.On the 6th day i went to the same shop from where i purchased and asked them to help me out.(Bajaj Electronics Kothapet Hyderabad)He asked me to hand over the mobile so that he can give it at service center.Once it was checked at Malakpet sansung center he handed over back to me.My problem was not sorted out.This is the third time have handed over the mobile.They have confirmed that hard ware is having problem.I have hardly used for 6 days from the day of purchase. After paying an amount of 30, 500/- i purchased the mobile.Also when i went to Samsung service center at Ameerpet near my office they said that its better to give at the same service station, because their is a small dent at the corner.
Why cant you replace my mobile and give me DO.Defect in the mobile is their from beginning onward and more over your Authorized service center has stated that they are changing the Hard ware has the problem is in it.In case after doing all this still the problem persist then what i am suppose to do your persons do not have answers for it.
After being loyal customer and trying to market your products in my group and personally using all your products such has TV, Fridge, AC and now mobile.Why should i go through such a pain.This is the way you all take care of your customers.