[Resolved] Samsung India — mobile battery not available

Suniti Gupta

from Mumbai, Maharashtra

Address:

282007

I have purchased 2 galaxy A3 SM-A300H.DS in Jan 15 whose batteries need to be changed when I contacted Service centre at Electronic People at Agra they told me an expenditure of 3000 each and collected rs 1500 for one set now they are saying battery for it is not available My query is that Company job is the only one to sell the sets and earn profit as who will provide -after sale service this means I have to purchase new set once again and after its battery exhausted it became useless and again so on
My request is to authorities to arrange batteries for them so they can be used
T Gupta 319 sec 10 A was Vilas colony sikandra Agra mob [protected] [protected]

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Sep 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Aug 18, 2017

Updated by Suniti Gupta Your suggestion to deposit the device in service centre is embrassing as ealier it was deposited will not fetch the results My suggestion to you that arrange the battery for referred set than inform me to get it repaired from service centre since you have not specified that how much time it will take while arranging battery