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[Resolved]  Samsung India — Mobile

Address:400071

To whomsoever it may concern

I was an apple user earlier, but ur product Samsung Galaxy S7 edge really attracted me and i was happy to buy it after knowing its features but i never knew i would regret my decision. I bought this product on 6/1/2017 and by 9/1/2017 i faced display issues. The display does not work anymore. I was aware that ur product is a water resistant, but dint know that few drops of water would damage the display. I would like to return this product as i am really disappointed by this. Whereas there are official videos on youtube where i saw ur product being taken inside the pool for selfies and still working fine once dried. Such a shame that only a few drops of water damaged my display. I do not require ur product anymore and would also recommend my friends and family members never to buy samsung products as i feel cheated by Samsung. Kindly do the needful at the earliest before i am forced to take any legal action against your company.
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May 11, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2017
Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Jan 13, 2017
Updated by Sunil Jagtiani For how long am i supposed to wait to get this matter resolved. It din't take me 48 hours to make the payment to buy the product, then for what should i wait to get a refund??
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Comments

Name: Sunil G Jagtiani
Mob no. [protected]
EMAIL ID : [protected]@gmail.com
Product: Galaxy S7 edge
Date of purchase: 06/01/2017
Problem occured on:09/01/2017
REF ID : [protected]
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