[Resolved] Samsung India — mobile

Farahdeeba

from Bhubaneshwar, Odisha

Address:

Kolkata, West Bengal, 700073

I have a samsung mobile j7max, 4m d 2nd day d fone started heating very much nd i couldn't use it coz it was not being operated. I went 2 service centre dey told me 2 change d mobile after i got d new fone it also have d same problem... Hang, button not working, auto shutting down, heating etc etc... Same problem having since purchased d fone... Nd whenever i go to service centre dey say 4 any problem, sorry mam software problem... I got alll my important data deleted... My photos contacts messages mails etc... I m really irritated nd pissed off by dis...4m approx 10 months i m running 2 service centres nd i m not getting any solution 4 dis... I as a consumer can't really rely on a company like dis 4m now... Is money 4 getting wasted like dis or m i 2 run every now nd den 2 service centre leaving all my work behind,??? Still now i m sitting in service centre coz of d same issue nd my phone is dead 4m 1 hr.

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Jul 15, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd