[Resolved]  Samsung India Mobile — complaint of mobile phone

Address:

Jaipur, Rajasthan

Samsung —
That i smt. Gyanwati dhakar, advocate aged 74 years had purchased a mobile phone “j7 prime imei (Slot-1) [protected], imei (Slot-2) [protected]” for rs. 16900/- from your show room situated at new sanganer road, jaipur on 22nd april 2017.
That it was working properly but from feb 2018 it starts to create problems of frequently hanging. From march it began to give too much problems again & again of hanging, sometimes screen get closed while using the phone, it start heating & became very hot during charging and phone calls as well as the screen used to be locked & open after many attempts, not working of power button etc.
That on 26th march 2018 my staff had contacted your service centre at new sanganer road, he informed that it is very common to be hanged & becoming hot, would be cured by formatting, which was done.
That after some days again it began to give problem therefore on 16th april 2018 i sent my staff to your other service centre situated at c-21, city mall, 2nd floor, shop no. 204-205, bhagwan das road c-scheme, jaipur. Your staff checked it by a machine & asked that there is no problem in the phone. But the fact was it that the phone was giving problem to me.
That again 21st april 2018 my staff has contacted your service centre, there he was advised to take backup and contact data of the phone, after that they will get it updated.
That therefore again on 28th april 2018, my staff had visited to your service centre for updation of my phone. After updation of my phone, it worked for 3-4 days properly but after that again it began to give problem.
Therefore on 2nd may 2018, he again complained to your service centre, on that day your staff asked my office staff that there is problem of mother board in the phone which would cost 8500/-.
That this type of your whole action is mischievous having malafide intention because i or my staff was regularly in contact of your service centre from 26th march, but that time & after so many times of our visit they never said for mother board problem but after expiry of warranty period they advised to change the mother board which shows your intention.
Now to take any legal action i preferred to bring in your knowledge the whole facts of my problem in expectation that you will solve my problem without spoiling sellers & purchasers relations. Please see in the matter & do needful as soon as you can.

Thanks.

Gyanwati dhakar advocate
Mb-[protected], [protected]