[Resolved] Samsung India — mobile display not working after 15 days from purchase | |||
I have purchase samsung j7 pro j30 dated 11th august 2017 from techno shop (Aioli). On 24th april i faced display issue on my mobile suddenly. I shown defect mobile to samsung service center at ghansoli. They simply declared that your phone display is damage by impact load. I requested to service engineer to analyze this issue properly as i did not mishandle the phone. And there is not positive feedback from customer service representative. I am requesting to samsung technical team to analyze this issue. Samsung bill # [protected] Was this information helpful? | |||
Sep 11, 2017 Complaint marked as Resolved Complain is resolved. Samsung provided free servicing. They should provide complete replacement as there was quality issue in their product. Samsung India customer support has been notified about the posted complaint. Verified Support Aug 25, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 4 Comments | |||
Comments
M phone is under warranty and i went to the service centre for my phone 's mic problem. They are not providing me any service. Making excuses. This is one of the worst service centre in dehradun . Dont knw what should i do now.
Samsung India Customer Care's response, Sep 2, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Bill # [protected] Mobile J7 pro)
No updates from technical team. Samsung is a most worst service provider.
Technical team don't not have any update with them.
They are not doing any analysis if there are any issues with their product.
Simply, they try to make customer foolish.
I faced display issue after 13 days fro date of purchase. There are no physical damage in my mobile neither I miss handle this mobile.
Technical team simply saying that your mobile is damage internally by impact load. they are not ready to provide any written explanation or any document. I requested to team to share impact load capacity to their product. Simply they can not say this root cause which is gray area.
I have requested to Samsung to replace my mobile within 2-3 days. Otherwise I will raise legal issue against Samsung India Electronic Pvt Ltd.
No updates from technical team. Samsung is a most worst service provider.
Technical team don't not have any update with them.
They are not doing any analysis if there are any issues with their product.
Simply, they try to make customer foolish.
I faced display issue after 13 days fro date of purchase. There are no physical damage in my mobile neither I miss handle this mobile.
Technical team simply saying that your mobile is damage internally by impact load. they are not ready to provide any written explanation or any document. I requested to team to share impact load capacity to their product. Simply they can not say this root cause which is gray area.
I have requested to Samsung to replace my mobile within 2-3 days. Otherwise I will raise legal issue against Samsung India Electronic Pvt Ltd.
Samsung India Customer Care's response, Sep 2, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Bill # [protected] Mobile J7 pro)
Samsung service center is not providing me any VOC inspection & defect analysis report.
They are updating orally. Not ready to communicate through mail or hard copy of VOC report.
I need written communication (positive or negative)from Samsung India Electronic Pvt regarding defect of my mobile for next level of escalation.
Samsung service center is not providing me any VOC inspection & defect analysis report.
They are updating orally. Not ready to communicate through mail or hard copy of VOC report.
I need written communication (positive or negative)from Samsung India Electronic Pvt regarding defect of my mobile for next level of escalation.
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+91 89 3993 9899 [Customer Care]
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Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd