Samsung India — Mobile handset

Address:Mumbai City, Maharashtra, 400058

I purchased Samsung J7 mobile handset one month back and found ringtone in low volume. It's Dual Sim handset but call received on SIM-2, I never gets ringer and all call records as miss calls on SIM-2. I requested company get a solution for this issue. They ask me to visit any Gallery but the person handling complaint informed me this model has manufacturing defect and he don't have solution for that.
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
This is very surprising statements from Samsung. I presume this is the third party response. When Samsung writes me their replies on my mail ID. How you don't have my mail ID. Now I belive that you are one of the cheaters making fun after sales of products. How many IMEI you wants to know of your mobile handset product? Samsung India never bothers to reply any customers. Third party I am not lodging any complaints but how far you would handle customers and Samsung. I belive I made fun of my income by purchase of your products.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information