Samsung India — Mobile handset

Address:Vadodara, Gujarat, 390023
Website:samsun customer care

I have purchased mobile on 27th march16 and after three month phone beacame dead. I went to service centre at fatehganj, vadodar. Service centre only accepted to repair phone as if phone is damaged while reparing either you or company have to bear rs.6000. While reparing phone scree got damaged. As phone is in gaurantee period i requested to company to repair or replace the handset but comany do not have spares to repair the phone instead company offer refund by deducting cost of scree rs.6000..
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Samsung India customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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