[Resolved] Samsung India — mobile handset replacement

Swaroop Bikshu

from Karimnagar, Telangana

Address:

Warangal, Andhra Pradesh, 506001

I have purchased a samsung j7 prome at the price of 21, 000 on 16/10/2017, and it was dameged by small accident between the 9th day of purchase, and it has replacement warranty, and i submitted it has to replace the mobile the date of 26/10/2017 at samsung service centre, but till now i didn't recive any replacement, and when i was went to the service centre to asked that to office in charge, he replied to approach to company, now what to do now??

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Dec 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd