[Resolved] Samsung India — mobile issue within month | |||
Dear Team, I have baught samsung J6 from samsung gallery in mahim on 19th june 2018. Unfortunately within 18 days i had issue with network and battery charging. So i went to samsung gallary in fort because of my work location is in town . they said since it is 15days old we cant replace your phone . but we will replace whole hardware since its defected piece but uper body will remain same. Also they asked me to collect the phone in 3 working days which they failed to deliver. After long chase they gave my phone today with hardly 1% battery backup . Since i was in working hours i had to rush to the office again . after charging i found that there is display issue in my phone which was not there before . So now i seriouslly want some explaination from samsung guys is your technicians are amature or they are making fools to people . if my whole hardware is replaced then why the hell my display not working properly . i realised something was still wrong in the phone because executive while giving my phone over the counter she was stuck in something before pre checks of the phone . and after taking the phone i couldnt check the phone because of the battery backup . I want my phone to be replaced asap. i dont have time to run after you people. seriouslly disappointed with the services as well as with the products quality. This will also go nasty in social sites if you people didnt responded in you TAT. Was this information helpful? | |||
Aug 24, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 23, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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