[Resolved]  Samsung India — mobile jack damaged

Address:

New Delhi, Delhi, 110051

On 20 Nov 2016 my brother in law has purchased Samsung "S5" model mobile. In Last two months we have repaired four times mobile's jack. The service center had made us fool each time they repaired the jack in separate room not in front of customer that's why we cannot say they insert the company's part or local as it would damaged again and again. So can we trust on them. And above of all this five days ago again on 20 Nov 2017 its jack damaged we went to the same service center but this time they were asking 3000 Rs. for its repairing because according to them now its not in warranty period as its over on 19 Nov 2017. We have raised the question if we have purchased it on 20 nov 2016 so how it would over on 19 nov 2017 but they didn't agree on it instead argue with us and misbehave with us. Also the showroom manager neither come to us to solve the matter or staff didn't allow us to meet them. I could not not believe in my eyes how such a big company can behave in this way to their customer and didn't follow any protocols. We very upset with this.