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[Resolved]  Samsung India — Mobile not getting charged

Address:635109
Website:SAMSUNG

I have bought samsung galaxy on7, seven months ago.

All of a sudden, mobile is not getting re-charged... Always showing the "0%"... Tried by changing chargers, no change.

I lost my confidence on samsung products now...

Kathiravan. R
[protected]@yahoo.com
[protected]
[protected]
Please reply through mail, since my mobile is having problem.
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Jun 22, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
May 23, 2017
Updated by kathiravan_rk I have visited Samsung authorised service center yesterday; they were asking to bring the charger to check which i didn't had . I have checked by changing other Samsung chargers and still problem persists; Hence problem cannot be attributed to charger. I have conveyed the same and Software was updated and they asked me to monitor and revert...

BUT STILL PROBLEM PERSISTS...

I AM REALLY STRUGGLING WITH THIS DEFECTIVE MOBILE PHONE
Complaint comments 
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Comments

I had purchased my phone on 1 may 2017 buy my earphones are not workung properly
i want to replace my earphone but ur Customer care person said that i have to give my phone for 4 hours how is this possible
Reply
Samsung India Customer Care's response, May 24, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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