[Resolved] Samsung India — Mobile Phone A8,complaint reference no:[protected]

Jithesh Ram

from Chennai, Tamil Nadu

Address:

600053

Dear Sir,
I bought a new Samsung A8 on 27th Nov 2016.However the phone stopped working after 2 weeks of working.
Took it to service center (service center no:[protected]) and the phone is with them for almost a month now.Have never heard any update from them and when i contacted them as well as the samsung customer care, the only answer i get is no spare.
Iam undergoing a terrible time running from service center to your customer care.
I heard now that the spare is not available .if available it would take another month to get the phone back.
I am terribly upset with the quality of Samsung Product as well as your service
I humbly request you to replace my phone or give a refund.If these are not possible, Please keep my phone with you and i will never get back to claim it
Thanks for your support and help
Regards
Jithesh K

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Feb 23, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd