[Resolved]  Samsung India — mobile phone battery replacement

Address:

560079

Hi,

I have own Samsung galaxy A9 pro, model number: SM-A910F/DS, purchased on June 2017 with 1 year brand warranty for mobile.

since past 6 weeks I'am facing very low battery backup problem.
On 31/3/2018 I had Visited Samsung Authorised Mobile Service Centre [address: 12th Main Road, 3RD Block, Next To ICICI Bank, Bashyam Circle, Rajajinagar, Bengaluru, Karnataka 560010.
Contact Numbers:[protected],[protected], [protected]]

To get the battery replaced, they said it will take 3hrs to check the problem so I left my mobile and walked out, after a while I called them to ask the status they said to come and collect the mobile phone. after i reached service center SANDEEP(mobile engineer) and other executive handed over the mobile to me said it was software problem and was reinstalled successfully now you can check for 2 days and if the battery backup is still low then they would replace the battery.

(Infact i had been to the same service center to update my software in Sept 2017 and got it done successfully)

After 3 days still the battery problem was not solved, on 4/4/2018 i reached out to service center and said SANDEEP(mobile engineer) that battery problem is not solved he said that there are so many customers coming with the same problems but they will not replace the battery it-seems, So he said me to leave the mobile phone for a day to check the problem because it was 4 pm so they will deliver the phone on 5/4/2018 i agreed and requested to replace the battery and i left the place.

on 5/4/2018 i called the service center to check the status the guy on the phone said the phone is ready to be delivered come and collect it, i asked him did they replace the battery? he replied no, the engineer has not given any description about the repair or replacement you can come down and collect the phone. I went there and they made me wait for 35-45 mins [hardly there were few consumers waiting to get their problem solved] and they gave back the phone with the same condition as on 4/4/2018 i asked them the reason they said NOTHING I had completely lost my patience to know the reason because i had to rush to another place so they took my signatures and delivered the mobile with problem unsolved condition.

if i would have reached them to get my battery replaced by paying for new battery they just do it immediately without any questions or delay or no waiting time, since i am requesting for battery replacement based on warranty(no charges) they are just giving silly reasons, making me wait for very long time but still not replacing the battery.

basically my mobile battery capacity is 5000mah which use to last up to minimum 40 hours with normal usage after fully charged and now the battery is lasting only for maximum 15-16 hours with normal usage after fully charged.

1.sorry i would have misplaced the purchase bill, but Samsung center has my information on their data base.

2. i have attached the IMEI numbers of my mobile which will easier to track the warranty period.

3. the battery is been molded inside the mobile so cannot attach the damage part image.

as a consumer i request consumer complaints forum to help me get my battery replaced successfully.

Thank You.