[Resolved]  Samsung India — mobile phone blasted

Address:

673004

Whome ever it may concern

Myself sarath kommadath writing behalf of my aunt who was actually affected with the mobile we bought from the samsung showroom 3 years back.

We bought this mobile because of the brand name and expecting the same quality from the brand. But we experienced a very bad experience with the product last day. Just escaped from the horrible situation of the mobile getting blasted.

Last day my aunt kept the phone on the dinning table and just moved to the the kitchen and suddenly she experienced the mobile getting enlarged on the middle of the panel that too to the front screen and she suddenly switched off the mobile. When we saw the mobile it was just going to blast from the from screen. It is now in the curved, enlarged position.

The phone fall down and caught fired on the battery, even every one was shocked and kept silent. Here i want to raise the concern that the samsung brand ito do needful. As they are producing and selling the products to the customer which is having the basic issue of getting blasted or any issue with battery. This will cause the damage to customers ears, hands, eyes or even life. Think if it was in her kids hand where he don't know what was happening and end up in blasting. I cant even think of that situation.

And the branded companies are so easily taking this technically faulted products to indian market and customer with out any care. I have not handed over this to any service centers or any other people as i would like to put this forward to indian judiciary and ban the samsung models which are not capable to handle the technical challenges and wrong products.

Kindly do the needful at the earliest before i move complaint to the court and find attached images for reference.