[Resolved]  Samsung India — Mobile phone

Address:

Ernakulam, Kerala, 682019

Sir

I bought a Samsung Galaxy A8 SM-A8001ZDEINS on[protected] for an amount of Rs.29, 490, which might be just peanuts for you, but a substantial sum that put a hole in my pocket, thanks to me being from a middle-class family. On[protected], 8 days after the 12 month warranty period, the mobile's display screen shows discoloration (a purple red hue) that starts on one corner and spreads to the entire display screen in less than 48 hours. Panic stricken, I rush to the nearest samsung service centre, to get the well-rehearsed answer that my warranty period is over, and I have to pay 9000 rupees to get the display changed. I approach many other service outlets to get similar answers. 9000 rupees is too huge an amount for me, for a product that I chose mainly because, it claimed trouble free usage for a minimum of 5 years.

I had made the purchase when samsung was facing a lot of legal issues on another product because of a quality compromise. I had the feeling that legal trouble has brought some sense into the company to provide us with quality product. I am taken aback by the audacity you display in compromising with your products in spite of the persistent quality issues the company faces from time to time.

I am taking the complaint to the district consumer court, Ernakulam for grievance redressal, and for compensation for the physical and mental agony you caused me, pressurizing me to run from pillar to post trying to implement my right to be heard. And this is the last attempt I make before I go ahead with legal measures, since legal measures are cumbersome and trying for me as well.

I request you to look into the matter with compassion, and replace my old gadget with a reliable one, and save us both the trouble. I will provide ample evidence to you, on demand, of the phone conversations and the online chat snapshots, where your customer service representatives, claim ignorance and refuse to help.