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[Resolved]  Samsung India — mobile phone

Dear sir,

I have purchased samsung mobile seven months back and my mobile is under warranty.

I contacted your service center regarding charging issue but they said my mobile effected with fungus and need to pay 9500/- to repair. I wonder how fungus will form without any liquid damage.

Later i written a mail to your representative for better resolution but i couldn't get any positive response from him and he is bargaining me to pay some 3k inr rupees.

My logic is that why i need to pay even after my mobile is under warranty.

I hope you will respect my complaint and do the needful.

Thank you in advance.
Bhanu g
Complaint marked as Resolved Jun 10, 2019

Complaint Status

[May 09, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response May 10, 2019 Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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